Last night, I gave a speech at the Annual Member Dinner of the Software Association of Oregon (SAO) and I must say how good it feels to be part of an organization that has such positive momentum – the feeling in the air was palpable and is really encouraging given the challenging economy. Portland has always prided itself on a collaborative business community, but often at a surface level. At this event, there were software companies from across the state, top government leaders, and some clear innovators in clean technology. The keynote speaker was Google’s Green Energy Czar, Bill Weihl, and the crowd of 300 people was overflowing. Here was my SAO Board address to the audience (in semi-shortened format):
“For some of you, this might be the first SAO event you’ve been to in a while. For many of the rest of you who have been to a recent event, you have likely felt the buzz – that positive momentum – that SAO is fueling in the software community in Oregon. There are some awesome new opportunities for you to get involved:
With SAO’s goal of drawing more CTOs and CIOs from tech and non-tech organizations into the mix, we are especially pleased to be attracting great speakers like tonight’s Bill Weihl, Czar of Google.
We’ve also rolled out a Leadership Exchange program where leaders and managers across each department of your software organization are gaining insights and perspective that are simply not possible within the walls of your own company. I know it’s had a game-changing effect on my company saving me from some pretty huge mistakes that our execs or I would have made or we would have missed some major opportunities that I would have never known about had it not been for these monthly roundtable discussions and follow-on discussions.
Police Chief Sizer has already touched on the value of SAO and the tech community reaching out to the public sector through our Fireside chats. Other gatherings have included also included Portland’s Mayor.
Finally, the social gatherings and networking opportunities have gained critical mass. The last SAO Blazer game I attended was double the size from a year ago.
One thing that hasn’t been talked about tonight, but it’s been bugging me for the past 6 months. In conversations with some software folks about how to grow the software community in Oregon, I often hear complaints that Portland and Oregon as a whole does NOT have 2 things: CAPITAL and TALENT. It’s been the same complaint for the past 20 years and I’m getting tired of it. I think we do have the talent – a lot of it is right here in this room. IT’S UP TO US to grow our own companies here, start new ones, and invest and mentor promising Oregon start ups. No one is going to save us. WE ARE THE ANSWER. SAO is part of that answer. If we’re making the same excuses and complaints 20 years from now, we’ve failed. Together, we can create a stronger, growing tech community in Oregon. I firmly believe this!
I really encourage you to get involved – it will likely be the most valuable and even selfish thing you do this year – to help your career and your company. Thank you.”
In an effort to be semi-thoughtful in this blog post, I’m not going to simply copy my Jim Collins notes that I had to write fast and furiously and therefore missed them in my Inc. 500 twitter stream. I’m going to reflect on some of the stand-out items from his speech and after reading in 2 days his book, “How the Mighty Fall, And Why Some Companies Never Give In.”
Being at the right place at the right time is IRRELEVANT. Jim’s urging to the entrepreneurial crowd got his message across loud and clear – that the tough economic storm can NOT be an excuse for everything that ails you. We, as entrepreneurs, have control of our own destinies and our own company’s destiny. It’s up to us to dig deep and build great, enduring companies over the next 15+ years.
I learned a lot from reading his book, but one story that cemented in my brain was what Collins called the Jim Stockdale Paradox. Admiral Stockdale was a Vietnam prisoner of war. When Collins asked him about how he made it through years of isolation and torture, Stockdale responded that he had unwavering faith that he’d get out but was still keenly aware of the brutal journey and circumstances in front of him. Collins then asked who didn’t make it. Stockdale responded “the optimists.” Stockdale proceeded to explain that the optimists died of a broken heart because they always put a time-table on when they’d be released – by Christmas, by Easter, by end of July and so on. The lesson is to believe in your path for the long haul and don’t let short-term setbacks deter you from your cause.
Last thing that really stuck with me was the leadership success factor of humility and making your mission all about the company in every way, not about yourself. Many of the most successful leaders like Anne Mulcahy of Xerox repeatedly turned down interviews and coverage of most of the top publications as she focused internally to clean up a nearly disastrous cash situation at Xerox and attributed the success to everyone else but herself. Collins showed example after example of leaders of great companies who did this AND similar great companies with new leaders who didn’t instill that “it’s all about the company cause” mentality and those companies started their decline and ultimately fell from greatness.
The calm before the storm at #inc5000. Already connected with old friends and Inc magazine staff http://yfrog.com/0oqxmjj 5:56 PM Sep 23rd from Tweetie
One more photo from Gaylord resort in wash dc. Schwanky. http://yfrog.com/16vonyj 5:57 PM Sep 23rd from Tweetie
#inc5000 conf starting now. Largest attendance ever at 1,700 of us. Aggregate rev of $214 billion http://yfrog.com/0nxn1jj 6:14 AM Sep 24th from Tweetie
It’s that time of year again when Inc Magazine comes out with its list of the fastest growing, privately-held companies in the country. We are stoked to make the INC 500|5000 list for a third consecutive year – I get really reflective and nostalgic of how far we’ve come as a company – very proud of our team.
This year, we achieved #1,876. It’s hard to believe that we have grown 169.7% over the past 3 years. Actually, it’s not that much of a stretch – we’ve worked our asses off to do great work and push the ball forward. We were also awarded #30 in the Portland Metro Area, we share the list with others like EthicsPoint, R2C Group and even Papa Murphy’s International.
The top 10 ranged from advertising & marketing to logistics & transportation but the business who earned the crown was insurance. Miami’s Northern Capitol Insurance topped the list with 19,812.2% growth and $95 million in revenue. Their business model changed from one of accommodating a more narrow margin of well-off home buyers to one that was focused on managing risk for large groups of re-insurers. The foresight to change their path greatly helped them achieve the #1 company status. Another great example of working to the market was #3 Harley Stanfield. They used a model of sustainable housing and flexible ownership for the unstable housing market.
This September 24-25, I’ll be in Washington D.C. at the Inc. 5000 Conference – I know some friends of mine from Brass Media and Ethics Point will be there. How about you? Let me know if I’ll see you there. It’s my 3rd time going to this conference and get a ton of value from it every year. I highly recommend it.
Dawn Foster just sent out an awesome Flickr slideshow done by Aaron Hockley. I’ll figure out the iframe work-around to get the embedded slideshow working correctly when I get into the office tomorrow. As I was sitting next to fellow current, current, and former eROI teammates Dylan, Summer, and Garrett, I couldn’t help but commenting on all of the things that Portland creativity, informality, and general vibe offer that you simply can’t find anywhere else. For example: I would never see a toddler or infant at a late-night business event on the East Coast where “ear muffs” are needed in many of the presentations. I doubt other cities have women crescendo into near-real orgasms over vegetables during a presentation. So, to start off my twitter stream from the big Ignite6 night, I’ll pick the one that sums it all up – “What’s great about portland? So communal – techies bring kids to the event, casual, real, accepting, creative, inspiring.” Here’s the rest of my tweets:
# James keller on being a hooker in rugby. Great lessons, entertaining #ignite6
Eva – brilliant thinking
Authority – like librarians – its about what’s real
Anything happens at #ignite6 – veggies an aphrodisiac
Ice cold swim after sauna – shrinkage can be an issue #ignite6
Sauna cleanses you inside and out #ignite6
After intermission – sauna etiquette pres, #ignite6
# Kgw – lesson 1 – be careful who you call a hipster. Epic fail. At #ignite4 (more…)
This past Monday the entire Account Department attended Portland Advertising Federation’s AE Bootcamp. Some of the best of the best of Portland’s advertising executive world (Peter Levitan, Phil Reilly, Jerry Ketel, Rebecca Armstrong, and Paige McCarthy) were brought together to share their wisdom, experience, and expectations on what is required to reach “Total AEness.” I thoroughly enjoyed each presentation and it was refreshing to have a PAF event topic that spoke directly to the accounts side of the agency.
In particular, I found Phil Reilly’s talk to be very interesting. He started off by posing the question, “how many of you have a difficult time dealing with your creatives?” There were many hands raised throughout the room but I was not surprised to see a that none of the ten eROI account executives had a hand in the air. I am proud to say this is something that we do not struggle with as an agency. This led me to ask the question “why?” (more…)
Over the past couple years, I’ve gotten more and more involved in the Software Association of Oregon (SAO), but never have I had as much fun on the golf course with my foursome sponsored and led by the local accounting powerhouse firm, Perkins & Company. With over 100 software professionals and 30+ SAO volunteers at The Reserve golf course on the outskirts of Aloha, Oregon.
The Tourney was a scramble and I had to contend with incessant smack-talking from the uber-outgoing, affable Dave Sullivan in my foursome. Somehow, thru all that smack-talking, I raised my game (not hard to do when one is as bad of a golfer as I am). Four holes into the match, Sullivan drilled a 75 yarder into the cup for an eagle. The foursome of Sullivan, David Uslan, John Hayden, and I celebrated on the green with a few chest bumps (yes, old men try to act younger with a few beers in them).
A few holes before the end of our play, the golf gods were kind to me. A perennial wicked slicer, I actually hit my drive 270 yards straight down the fairway to about 15 feet on the fringe of the green. As luck would have it, I chose my putter instead of the predictable Pitching Wedge and nailed a 45 foot putt for eagle (first in my life). Ridiculous.
What does this blog post have to do with anything relevant to eROI or the interactive communty? Nothing, other than to say that the Portland software community and SAO in particular is not only alive but thriving. SAO President Matt Nees starts in his role this Monday and we’re back in the saddle again.
OMS has been touring the country to spread the word on online marketing the right way. On June 29th, OMS set up in Portland for a day full of expertise. I brought something back from every speaker and got to watch. eROI’s own Alex Williams did a great job of breaking down the value of a good welcome email for the crowd. Here are some of my other notes from the event:
Aaron Khalow started the event off with key points like 63% of website visitors who don’t find what they are looking for will never come back. It makes a strong case for optimizing your site. He stressed that your website is your foundation but it won’t matter unless you have the tools to encourage people to find it. The three pillars were search – with SEO having the largest impact, email – the fabric that holds it all together, and analytics – customization is key.
Ray “Catfish” Comstock, from Business Online, went deeper into some of these subjects. He illustrated a search cycle that went from ranking to repeat customer.
Why is ranking so important? 90% of traffic happens on the first page of search engines which means you have to be in the top 10 results to have a chance. Like Khalow pointed out, analytics play a huge factor in how you get to the repeat customer. Finding out what keywords are relevant is extremely valuable, personalization and location are both key components.
Other strategies Catfish brought up were optimizing video, news and the use of internal linking. These techniques are effective because there is a lot less competition than with traditional searches.
The eROI presenters, Dylan Boyd, Alex Williams, and I, have traveled all over the country to give presentations on various topics from Building Community Online to The Value of a Welcome Email Program to New Trends in Measuring the Success of your Online Marketing & Social Media Efforts. This blog post is an overload of resource material for 3 great presentations – enjoy!
I met Tom Szaky, barely 25 years old at the time, and a pure, scrappy, entrepreneur’s entrepreneur, at the 2007 Inc. 500 conference in Chicago. He spoke before keynote President Clinton and was clearly the more engaging speaker of the two (a pretty tough feat considering how dynamic Clinton used to be). Tom, born in Hungary, grew up in Canada, and dropped out of Princeton to start “The Coolest Startup in America” called Terracycle where every product and its packaging is made out of garbage. His story is fascinating and the lessons business leaders and public policy-makers can learn from his success are significant. The irony for Portland, one of the greenest cities on Earth, is that most business leaders and policy folks had never heard of him and were quite doubtful that some young kid would be any good as a keynote speaker at the wildly successful Greenlight Greater Portland annual event – thankfully, Tom proved them wrong with an excellent presentation of how to win by innovating and by being greener, better, AND cheaper. I don’t have his presentation electronically, so until I get it, you’ll have to settle for the YouTube video on his Good Morning America and Oprah appearances six weeks prior.
My two fellow eROI NYC folks, Chris Masagatani and Kavita Makadia, joined me in attending the June 1 Ignite NYC event just a block from Chris’s apartment in Midtown. I had been to an Ignite event in Washington DC which was pretty good, but a little stiff and serious, so my expectations were moderate before going to the event. At this NYC event, I was blown away by how creative, funny, and polished each of the 5-minute presentations were. I highly highly recommend you watch the video below of the brilliantly funny Baratunde Shares of The Onion.
I’ve attended hundreds of marketing conferences over the years, and spoken at a few, but this one was pretty unique in that the speakers and content were the best of the best from all over the country on leading topics such as email marketing, search marketing, and social media. But more importantly, Online Marketing Summit delivered in making a lot of personal connections primarily through its founder, Aaron Kahlow, who ran an online marketing agency for years and understands the subject material inherently and the crazy breed of people known as online marketers. Here are my tweets from Aaron’s opening session at the Washington DC OMS on May 14:
Aaron doing a great job getting audience out of their shells at #oms
Tip to event organizers – learn from aaron – institute the “boo” rule. It liberates the crowd.
Aaron opening – marketing in a recession. Fear will cripple your decision-making
management is all about cya, no future vision to give marketing any resources at all.
Overall mktg budget wacked, but bigger piece of the pie going online #oms
100 percent of people prefer to communicate online
Pillar 1 is search. Pillar 2 is email marketing. Pillar 3 is analytics. Across all pillars is social media
@aaronkahlow – guessing on aaron’s handle – what % people here at #oms will tweet immediately vs email a couple days later from your biz card
Email is like yesterday’s fax. Even facebook uses email to pull you back into the online community
Need to customize web analytics reports to align with business goals #oms
I highly recommend you attend another OMS – there’s also a good chance you will see eROI folks like Dylan Boyd, Alex Williams, or me speak at some of the upcoming cities – Chicago, Austin, Denver, Minneapolis, San Fran, Portland, Seattle – there are others as well – check it out here >>. I will try to dig up where my presentation from this event is posted – stay tuned.
Alcoa presents (sorry, that’s the beginning of a TV commercial of “The Catch” in the 1982 NFL NFC Championship flashback when Dwight Clark levitated to grab a perfect pass from Joe Montana to lift the 49ers over the Cowboys). But, I digress. My mind faded to the dramatic music to Monday Night Football, but it’s now back on the prize – bragging rights to the Third Annual PAF Battle of the Bands at Someday Lounge in Old Town / Chinatown, Portland, Oregon where the creatives show their true colors after dark. If you want to take a look at videos from prior year’s Battle of the Band, now is your time to really soak in some entertaining video for 2008. It’s going to be almost impossible for eROI to win it for yet a third year in a row, but we’re going to bring our “A” Game. Check it (this is PAF’s main event email and all the info is below):
BATTLE OF THE BANDS
DATE:
Wednesday June 17, 2009
TIME:
6:00 pm
PLACE:
Someday Lounge
224 NW 5th Avenue
Portland, OR
Here is my twitter stream from this morning’s Portland Business Journal Power Breakfast event where Ziba Founder, Sohrab Vossoughi, inspired me from a creative and entrepreneurial standpoint. Sorry for the upside down notes, but you’ve got to start at the bottom and read up:
Craft culture is mostly anti-Big which is why #portland has few fortune 500 companies here about 1 hour agofrom TwitterBerry
Sohrab – branding portland – it has a craft culture. About the work, unpretentious, very real, natural about 1 hour agofrom TwitterBerry
Tribal love – costco – amazing brand. costco members and employees love that brand. Costco does not care about wall st, but main st about 2 hours agofrom TwitterBerry
Starbucks is trying to capture its dna that is there but they’ve lost their way. Now, more about efficiency and profit, not the experience about 2 hours agofrom TwitterBerry
You need to create love with your consumers. All touchpoints need to fully connect with specific target market about 2 hours agofrom TwitterBerry
The unsung hero behind an amazing integrated, grassroots campaign of traditional marketing, in-person events, and social media (well, she was mainly the social media part) gave a great keynote speech at the eMarketing Summit of Innotech today. Rahaf Harfoush was great. I show my twitter stream below of notes from the event, but also noticed she just launched a new site and blog – http://www.rahafharfoush.com/
Here is my twitter stream from Rahaf Harfoush’s awesome keynote speech at Innotech:
VIV Blows It Out With Animated Gifs - We have all been jawing about the use of animated gifs in emails over the past 8 months and I love that we are starting to see them being used more and more when they make sense. Now not only to they really make an email work well, drive deeper engagement, and even make us [...]
I am excited to join a great panel for an upcoming Software Association of Oregon event called 
