The eROI presenters, Dylan Boyd, Alex Williams, and I, have traveled all over the country to give presentations on various topics from Building Community Online to The Value of a Welcome Email Program to New Trends in Measuring the Success of your Online Marketing & Social Media Efforts. This blog post is an overload of resource material for 3 great presentations - enjoy!
This year’s theme for our company appreciation party was put to a vote. After the votes were tallied the theme was shrouded in mystery until a team email was sent with the reveal in true eROI Rock star fashion. This year it was fated to be… Summer White Party! Using our new eROI Event system we created a totally themed event that the email linked to. Check out the process for creating The eROI Summer White Party.
The finished product, see how it was done below.
Recently eROI launched the newly redesigned SpiritMountain.com and with it an exclusive case study. The re-invention of Spirit Mountain Casino’s online presence made it possible to achieve the marketing, sales, and customer engagement goals of their organization. With a more organized layout, new functional elements and fresh content, it kept visitors interested and connected. These improvements raised Coyote Club signups 31% while turning more SpiritMountain.com visitors into Spirit Mountain Casino guests. Our team had a great time with this project and Spirit Mountain was psyched with the results. Learn how we did it and see the drastic before and after in our new case study.
I met Tom Szaky, barely 25 years old at the time, and a pure, scrappy, entrepreneur’s entrepreneur, at the 2007 Inc. 500 conference in Chicago. He spoke before keynote President Clinton and was clearly the more engaging speaker of the two (a pretty tough feat considering how dynamic Clinton used to be). Tom, born in Hungary, grew up in Canada, and dropped out of Princeton to start “The Coolest Startup in America” called Terracycle where every product and its packaging is made out of garbage. His story is fascinating and the lessons business leaders and public policy-makers can learn from his success are significant. The irony for Portland, one of the greenest cities on Earth, is that most business leaders and policy folks had never heard of him and were quite doubtful that some young kid would be any good as a keynote speaker at the wildly successful Greenlight Greater Portland annual event - thankfully, Tom proved them wrong with an excellent presentation of how to win by innovating and by being greener, better, AND cheaper. I don’t have his presentation electronically, so until I get it, you’ll have to settle for the YouTube video on his Good Morning America and Oprah appearances six weeks prior.
My two fellow eROI NYC folks, Chris Masagatani and Kavita Makadia, joined me in attending the June 1 Ignite NYC event just a block from Chris’s apartment in Midtown. I had been to an Ignite event in Washington DC which was pretty good, but a little stiff and serious, so my expectations were moderate before going to the event. At this NYC event, I was blown away by how creative, funny, and polished each of the 5-minute presentations were. I highly highly recommend you watch the video below of the brilliantly funny Baratunde Shares of The Onion.
It’s that time of the quarter again for you to be involved in a really cool study to see how many of us in REALITY actually practice what we preach when it comes to testing our email campaigns. The “Email Testing Survey” should take 2-3 minutes and you’ll probably learn a bit in the process of answering some pretty insightful questions. Also, you have a good shot at winning a Flip Ultra Video Camera - take the survey here >>
Fill out survey, and you could win this
The results should be fascinating as everyone in the email marketing world always talks about testing, testing, testing, but not everyone has time, patience, $, or know-how on how to do testing right.
Once again, take the survey and you might win a fun new toy.
Guy Kawasaki bootstrapping image
Yesterday, Chanin Ballance (founder/CEO of viaLanguage), Mitch Daugherty (founder of Morange Design), and I (the eROI guy) got together to plan what we’d talk about for a webinar about Bootstrapping and our personal experiences with self-induced starvation and endurance thru the early days. It was like catching up with old friends after a couple years - the instant bond entrepreneurs share in dredging up old stories that weren’t fun at the time, but are great memories in retrospect. The OEN Webinar is set for June 17 (registration isn’t live yet, but will be shortly) and we’re going to use a different format than the usual put-your-audience-to-sleep-with-powerpoint. We are going to try to re-create the casual, round-table discussion among entrepreneurs sharing candid stories. Some of the topics will include:
– Risk vs Reward - How do you know if it makes sense to bootstrap your idea?
– Keep your Day Job - The stress of self funding with no income can sometimes lead to failure
– Cash Flow - How to get a handle on your most important business aspect
– How to market your business on a shoestring budget
– Why most business models don’t need funding as it can be a big distraction
Guy Kawasaki, in his old-school days before Alltop, delivers some awesome advice on this on his 2006 blog post titled “The Art of Bootstrapping”
I’ve attended hundreds of marketing conferences over the years, and spoken at a few, but this one was pretty unique in that the speakers and content were the best of the best from all over the country on leading topics such as email marketing, search marketing, and social media. But more importantly, Online Marketing Summit delivered in making a lot of personal connections primarily through its founder, Aaron Kahlow, who ran an online marketing agency for years and understands the subject material inherently and the crazy breed of people known as online marketers. Here are my tweets from Aaron’s opening session at the Washington DC OMS on May 14:
I highly recommend you attend another OMS - there’s also a good chance you will see eROI folks like Dylan Boyd, Alex Williams, or me speak at some of the upcoming cities - Chicago, Austin, Denver, Minneapolis, San Fran, Portland, Seattle - there are others as well - check it out here >>. I will try to dig up where my presentation from this event is posted - stay tuned.
KillROI, once again, has found a way to see the world and document his adventures. This time he was off to watch the AMGEN Tour of California bike race. His method of stowing away wasn’t glamorous but it got the job done.
Once discovered, KillROI showed his support for Lance Armstrong and, always the ham, posed for pictures.
When the race was coming to an end, KillROI, showed his appreciation for the intense athleticism of the bikers with a standing ovation and cheers.
Where will he go next? We will just have to wait and see.
Many companies have treated email as the “red-headed stepchild” of the online world, but as money gets tight and targeting become more important, “rock star” becomes a more appropriate term for the direct marketing technique. Natalie Zmuda’s article, How E-mail Became a Direct-Marketing Rock Star in Recession, shows that not only are businesses talking about beefing up their email, they’re actually allocating a budget for it. Because of the relatively low cost of using this form of marketing during a recession, email has been looked upon with new eyes. While other forms of marketing have flourished in the past, the interactive nature and sustainability of email has proven most effective. One of the most important aspects of a strategic email campaign is that it is trackable. In Zmuda’s article, Zappos.com mentions that segmentation will be a big part of their strategy moving forward. By looking at the data from their previous “mass mailing” technique they can start to identify what to send and to whom to send it to. A case study recently done by eROI lays out the importance of this and using the full potential of the data that is driven from email campaigns. Below is an excerpt from the Advertising Age article.
E-mail has emerged as a recession darling, as retailers look to proven programs that are cost-effective and results-oriented. That’s led to increasing investment in technologies that better target customers and serve up more enticing messages.
“The economy has energized this channel,” said Ryan Deutsch, VP-strategic services and market development at StrongMail. “It’s become the rock star of direct marketing in a lot of these retail organizations because it’s the most cost-effective and most trackable.”
It’s first Thursday in the Rose City and that means shops opened late, free drinks, lots of hipsters and UNKL showing at Compound Gallery! UNKL started right here in Portland with the creativity of Derek Welch and Jason Bacon.
The duo partnered with eROI to create our very own KillROI who has been everywhere from San Francisco to Chi Town!
Alcoa presents (sorry, that’s the beginning of a TV commercial of “The Catch” in the 1982 NFL NFC Championship flashback when Dwight Clark levitated to grab a perfect pass from Joe Montana to lift the 49ers over the Cowboys). But, I digress. My mind faded to the dramatic music to Monday Night Football, but it’s now back on the prize - bragging rights to the Third Annual PAF Battle of the Bands at Someday Lounge in Old Town / Chinatown, Portland, Oregon where the creatives show their true colors after dark. If you want to take a look at videos from prior year’s Battle of the Band, now is your time to really soak in some entertaining video for 2008. It’s going to be almost impossible for eROI to win it for yet a third year in a row, but we’re going to bring our “A” Game. Check it (this is PAF’s main event email and all the info is below):
BATTLE OF THE BANDS
DATE:
Wednesday June 17, 2009
TIME:
6:00 pm
PLACE:
Someday Lounge
224 NW 5th Avenue
Portland, OR
COST:
$300 per band
Register your Band!
Contact Mike Terry at mterry@magnetoworks.com
I know, I’m a marketer, and I like visual things, which is why I always wondered why Twitter was so spartan with its notification emails. Below are a couple screen-shots of the types of email I’ve been getting from Twitter since 10am this morning. They used to be so transactional, bussiness-like, and dreadfully boring. Now, Twitter has elevated its brand massively through a wildly effective push-medium like email. The below emails really pop of the page instead of being completely forgettable. This is all the more important considering folks like me almost never go to twitter.com - instead, I always use Tweetdeck or Twitterberry, therefore I almost never interact with the Twitter brand in an environment that Twitter controls. So, long story short, I’m in love with their decision to go with HTML email notifications. Such a tiny little thing makes a HUGE difference to many of us. Take a peek:
Kevin Tate, a buddy of mine, had an awesome analogy featured on the front page of the Oregonian today in the article “Tech entrepreneurs defy recession” by Mike Rogoway. Here’s the excerpt from the article with Kevin’s quote that really got me thinking from a different mindset:
“Portland fosters the creation of small, furry mammals rather than dinosaurs — the really big things,” said Kevin Tate, 35, CEO of StepChange Group, a social media advertising and marketing specialist in the Pearl District. The “dinosaur” model of big corporate campuses and regimented software development (think Microsoft — or even Google) is going by the wayside, Tate said, in favor of more informal and collaborative arrangements. Portland’s current high-tech foment positions the state well to capitalize when the recession ends, provided its technology entrepreneurs have the appetite to take it on. “What happens when things start coming back?” Tate asked. “Will the small, furry mammals evolve?”
Nearly 9 years ago, 7 mainly tech start-up entrepreneurs co-founded a group called Starve Ups. We all survived the dot com implosion, but were influenced by really wanting to scale our companies for growth. Some Starve Ups companies have grown a little faster than others, but many contain a desire to do something world-changing with our companies through software, social good, amazing company culture or all of the above. I really like Kevin’s quote because it is accurate and represents a strong contingent in Portland’s software community, but I think we need to be honest with ourselves that our dream is to do something bigger and be more like a lion than a forgettable Chihuahua. So, how do we get there? Lack of capital is usually at the top of the list, but our biggest limitation is our mindset. Let’s grow game-changing, sustainable software businesses in Portland and tout Portland’s livability and balance as a BONUS, not a detriment to growth.
Comment below with your ideas of a more representative furry mammal for Portland.
The PDC (Portland Development Commission) put together this video featuring business folks from Laika, Ziba, Columbia Sportswear, Oregon Iron Works, Vestas, Wieden+Kennedy and eROI. If you dig Portland and the surrounding area, check out the video below.
Here is a great example of making your transactional email more than just a notification. When done right, transactional email can be a great branding opportunity.
Check out this awesome shipping confirmation email from Cd Baby below (click to enlarge).
I saw this…
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