eROI: What do you do here?
Rich: I am the Product Manager for all eROI software products and services.

eROI: What did you do before?
Rich: Most recently I built a personalized children’s book company – a mash-up of a web-driven personalization interface, children’s picture books/content, and on-demand book publishing. Behind that I have a pretty varied (I like to call it “dynamic”) career, like: driving product development for a video-based e-learning company; creating a sales/marketing team for a medical device company while developing a medical device; sales engineering big streaming media deals with a little company called Enron; knowing way too much about optical microlithography and its implementation in a high-volume semiconductor manufacturing environment.

eROI: So far, what’s the coolest thing about working at eROI?
Rich: It’s an easy answer – the people. I think having smart, motivated people excited to create and deliver greatness is pretty cool.

eROI: What do you feel that you’ll bring to your team?
Rich: Having been on the customer side for these products and on the development side of other (reasonably similar) software products, I think I have a unique perspective and skill set that I hope can help make these products great.

eROI: What was your first job?
Rich: During a teachers’ strike in high school, I took a job as a bark spreader. I got in trouble for spreading the bark too quickly, which was a great lesson in “work environments to avoid.”

eROI: What was your worst job?
Rich: Fencing. I used to resurface tennis courts and one summer I had to do a bunch of fence work around some big high school’s courts. Never. Again.

eROI: What were you like in high school?
Rich: I lettered in football, basketball, and chess (yes, I won a few matches at State). Never a cool kid, never a nerd, but a little bit of both.

eROI: Do you have kids?
Rich: Yes. My wife Jessica and I have two kids: Jackson (8) and Addie (6).

eROI: Where are you from?
Rich: Though I was born in Michigan, most of my growing up was in a tiny town of 4,000 people in Kentucky.

eROI: What’s your favorite thing about Portland?
Rich: It’s just the right size and full of interesting people doing interesting things.

eROI: Where’s the coolest place you’ve traveled?
Rich: That’s a hard question – I love to travel and have lots of favorite places for different reasons.  Our family just went to Brazil in February and had an absolutely amazing time. I still dream about the food in South Korea. But I don’t think anything is prettier that being back country in Banff/Yoho/Jasper.

eROI: What do you like to do when you’re not at work?
Rich: I’m a family guy – my life revolves around friends and family. I coach several sports teams for my kids (baseball, t-ball, soccer) and play soccer and basketball too. I read a lot, am big into music, and rarely turn down a chance to play a ridiculous game (ping-pong, bowling, foosball, darts, ad nauseum) or to have a drink on the porch with friends.

eROI: If you could build a robot to do an everyday task for you, what would it be?
Rich: It would convince my daughter to get dressed in under 35 minutes. EVERY morning.

eROI: What’s something that may surprise us about you?
Rich: I learned to ski in Kentucky. Yes, snow ski.

I encourage you to check out the complete case study to see exactly how we accomplished this. It details each of the eleven emails, as well as the overall results of the holiday campaign.

The 10 Golden Principles of Successful Web Apps from Carsonified on Vimeo.

To simplify the article into a straight list, here it is:
1. Speed
2. Instant Utility
3. Software is Media
4. Less is More
5. Make it Programmable
6. Make it Personal
7. RESTful
8. Discoverability
9. Clean
10. Playful

Here are the things I really like from what Fred Wilson had to say: Sometimes, words or expressions are so key to getting your point across.  I’ve really been struggling with the over-use and broad nature of the term “intuitive” as in our interface is intuitive. Most companies tout this, but very few actually pull it off (Mint.com and iPhone interface are notable exceptions).  Wilson’s expression “instant utility” means that you log in and you immediately get what to do end to end – the service is instantly useful to you. It’s critical to usability.  His other 2 Golden Rules that fall in this category are “Less is More” and “Clean”. Our newest web app to launch in 6-8 weeks is following the design principles of progressive disclosure whereby the user is guided towards completing the ONE main action for that page or interface.  By utilizing progressive disclosure, it reduces the confusion and clutter from a page or task – reducing the amount of time it takes for users to do their job while improving accuracy.

Additionally, I’m a big fan of Wilson’s Rule “Make it Programmable”. Web apps of old often kept silos of information in their app and the API was not really meant to push or pull a ton of info to other web apps.  We are really putting a lot of energy into building web apps on an entire API platform so that the very premise of the web app is to have a community of other web apps built around it and for it.

Again, if you haven’t seen Fred Wilson’s full blog post, please check it out >>

Our task was to put that brand creativity to work and drive up holiday sales.

Our challenge was to make the Icebreaker brand stand out against the barrage of holiday emails coming from every other retailer.

While the creative grabbed the attention of the viewer, the content kept people clicking and purchasing.

Using a total of 11 emails, the campaign helped to substantially increase the holiday sales of 2009 from the previous year.

Strategies we used in the 2009 Icebreaker holiday campaign included:

• Increased frequency of sends (2-3 per week)
• A/B Testing – offers and copy
• Free shipping offers
• Product bundles
• and more…

See the emails and stats from the campaign»

The relatively low cost of internet marketing versus traditional avenues may have initially brought followers in a failing economy but the steady increase in budget was directly related to the ROI gained from these non-traditional channels.

Get the whole study »

With a leap in American users of over 14% from 2008-2009 it is undeniable that mobile is the way of the future.

In the study we examined our process for creating and launching three completely different mobile sites with very different goals.

“With mobile gaining more and more attention, now is the time to develop your mobile strategy to stay ahead of the pack, and your competition.”

Decide if you’re ready to go mobile »

This study takes you through the development of an online community of designers from testing to launch.

Below are the three main goals of an online community, we take you through how we met each of these goals with the Wacom Community.

1. Starting a relationship with your customers that can’t be duplicated by the competition, encouraging loyalty and providing value.

2. Maximizing customer interaction time with your brand, as well as building mindshare and influence.

3. Gathering an advanced level of CRM data informed by user interactions, preferences, interests, etc.

Read the whole case study »

As usual, I learned a ton from the other speakers:
Kimberly Barta, VP of Marketing, Dr. Martens Shoes
Dayn Wilberding, Dir of Technology, Grady Britton
Kent Lewis, President, Anvil Media

Enjoy this eROI presentation!

I also included a few of my tweets below as well:
@kentjlewis nice. “remember your marketing budget is unlimited” 11:41 AM Jan 28th from Tweetie

Top paid placement is based on Quality Score, not just on highest price. 11:32 AM Jan 28th from Tweetie

Google updates to add report a problem link, “near me now” link – using augmented reality 11:27 AM Jan 28th from Tweetie

Google maps. Create a dedicated page on maps. Sentiment analysis help sort reviews. 11:25 AM Jan 28th from Tweetie

Google onebox: local business. Manage coupons, reviews 11:23 AM Jan 28th from Tweetie

Customer reviews have a big impact on local search 11:19 AM Jan 28th from Tweetie

@kentjlewis speaking about local search #forge. Entertaining as always. 11:16 AM Jan 28th from Tweetie

@dayn great personal local example of discount tire giving him a rebate after the fact through Twitter conversation 9:51 AM Jan 28th from Tweetie

Intel has a good set of social media rules. Check em out 9:38 AM Jan 28th from Tweetie

2010 will be the year of consumers switching over from evite to facebook events 9:31 AM Jan 28th from Tweetie

Not hiring a blogger. Hiring a head of consumer conversations. 8:40 AM Jan 28th from Tweetie

Doc martens Kimberly says invest in engaging content #forge. It still is all about the idea, but the requirements are much higher 8:38 AM Jan 28th from Tweetie

Key is focusing on a few marketing channels of disproportionate influence. For doc martens, it’s product seeding to influencers 8:33 AM Jan 28th from Tweetie

For B2B companies like eROI, our mobile web analytics show that mobile web users on our site almost entirely use it for knowing how to get to our office – ContactUs page, however for the 3 mobile sites below, users are drawn into 3 or 4 distinct areas that are easy to find product information (Wacom), or quickly search a database of the closest pet hospital (Banfield), or interact with a web application through mobile version of Facebook Connect (Moonit).  Please check out these 3 creative examples below:

www.banfield.net/mobile

http://touch.wacom.com/m

www.moonit.com