eROI Days Email Agency

According to a new study published today by eMarketer, “57% of consumers had a more positive impression of companies they had purchased from when they received e-mail from them—and 40% said such e-mail made a future purchase from the company more likely.”

Read the full eMarketer article here on some surprising take-aways on the effectiveness of email marketing >>

We just released a new case study and launched the below email to folks who have downloaded previous case studies, guides, and survey studies in our Resource Center. Check it out:

Email Design & Appealing Content Drives Subscriptions for The Smithsonian

Clean, targeted list? Check.

Excellent deliverability? Check.

Hot subject line? Check.

So why aren’t your email marketing campaigns performing like they should?

Our latest email marketing case study illustrates the effectiveness of appealing content and design in email marketing campaigns. Read how creative content offerings and precise brand presentation, combined with email marketing best practices, helped Smithsonian Magazine substantially increase both new & renewal subscriptions.

At eROI, we launch a quarterly email marketing study on things that make you scratch your head and do a bit of a double-take. Conventional wisdom says that EMAIL IS DEAD among high schoolers and college students. So, we decided to test that hypothesis, and this report has some fascinating discoveries.

Our latest survey uncovers exactly how high school students, college students, and recent college graduates communicate online. 283 high school and college students participated in the study and 29 states were represented.

These survey results reveal eye-opening trends and preferences of this demographic in how it communicates digitally. We also get valuable insight into the effectiveness of marketing messages received through email, and discover areas of opportunity for marketers to connect with this in-demand group.

Students can be an elusive demographic for marketers. From this study, you will learn about a lot of new trends and valuable information about students. You will also learn specific data on which marketing channels will carry and present your message most effectively.

CHECK OUT OUR REPORT ON STUDENT USE OF EMAIL AND SOCIAL NETWORKING TOOLS >>

As this blog is about “days” at eROI, I thought it’d be relevant to talk about a Friday ritual other than our morning yoga in the office.  This ritual has caught on like wildfire. It was a great idea that came from our creative team and fully embraced across every department in the company.  It’s called Brews & News and it’s all about our creative and account teams sharing new client projects we’ve launched and what went into the strategy, design, and all the custom web development tools, database builds that went into building these websites, blogs, contest sites, online community sites.  We talk about the results and what helped to amplify the early success of several of these launches.  Check out a few pics from our last Brews & News:

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Last week, eMarketer published a telling article about online e-commerce sales this year.  They are still growing from previous years, up to $32 billion this year.  Not bad.  Maybe, the sky is only falling halfway and will dangle in suspended animation while the rest of us live our lives normally, but with a bit more caution.

Check out the chart below – intriguing.

We want to know – how does your little brother, sister, nephew, or neice Use Email? We don’t know the answer yet, and need your help to discover how high school kids, college students, and recent college grads actually use email. That’s why we’re conducting this survey >>

All the articles we’ve read pretty much tell us that email marketing will be dead in a matter of years (because kids are only into texting and social networking communities), but we’re a little skeptical of that assessment that email is not or will not be a big part of their lives. So, we are conducting our own survey and we’re primarily using blogs, MySpace, Facebook, and a little bit of email to reach out to our .edu friends. Please help us  to fill out this awesome survey, and you might win your very own, limited-edition KillROI in the process.

We need to know what our kids (or nephews, neices, cousins, brothers, or sisters) futures will look like, so please spread the word to fill out this survey; http://eroi.onlinestudentcommunication.sgizmo.com.

Additionally, I’d love to read your thoughts on the survey in the comments below.  Thank you thank you!

My business associate and friend Jerry Ketel, partner at Leopold & Ketel Partners, sent this email to several Portland agency owners to help prove to clients that marketing has been proven to grow a brand and its sales, profit, and market share during a recession (notice how I didn’t use this “r” word in the blog title – I’m not comfortable using it yet).  Here was Jerry’s email to me (I added the image after searching on Google “marketing in recession” – it’s actually quite informative):

“There have been a number of studies over the years proving that marketing during a recession is a good investment in the long run. ‘In a recession, dare to invest aggressively in marketing, innovation and customer quality’, is the clear message to be drawn from PIMS (Profit Impact of Market Strategy) research into which business strategies aid success during and after a market downturn lasting several years. Author: Keith Roberts, Journal: Strategy & Leadership, 2003. 
http://tinyurl.com/4sqx8j
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Ok – so the Break Media study spins it another way, but c’mon guys, who are the 26% of you how would rather interact with a computer than your partner?  Here’s the study published by MarketingVox:

Men Prefer ‘Net to TV, but Sex Trumps Both

Here’s to you, Mrs. Robinson. More than two-thirds of men age 18-34 say they cannot live without the internet vs. television, but 74% would rather have sex than surf the web, according to (pdf) a study from Break Media, conducted by Hall and Partners, MarketingCharts reports.

The study, which was designed to determine what men (age 18-34) are doing online and how they respond to internet advertising, found that this demographic – which views itself as responsible and conformist overall – spends close to 22 hours on the internet per week, goes online for entertainment, and prefers to spend time on the internet rather than TV.

To read the full MarketingVox article, click here >>

While my 6 year-old daughter Grace didn’t write my Creative Review for SesameStreet.org, she definitely was the entire focus group for the writing assignment.  Apparently, the entire site (including strategy, focus groups, usability experts, content creation, design, development, and production) cost $14 million.  Fellow eROI blogger, Dylan Boyd, shared this fact with me and we were both stunned at the price tag.  However, the following weekend, Grace and my youngest daughter Emma proved the money for SesameStreet.org was worth it, as it was exactly what kids wanted (not for adults who think they are big kids).

Here is my Creative Review published in iMedia Connection a few days ago:

“The tough task of writing a review for the iconic brand of Sesame Street’s new website melted away when I included my six-year-old daughter Grace to put the site to the test. The site’s primary target audience is clearly focused on young kids, so watching Grace interact with the site was much more informative than my initial attempts to be a big kid on the site. Here is what I learned: Sesame Street did its homework. When it comes to good content, kids are far more patient than adults. Grace watched the first two minutes of the homepage Flash animation of Bert introducing the elements of the site. She and her three-year-old sister Emma began talking back to the screen and getting very animated about all the recognizable characters. Where do you think Grace clicked first? Games, of course. Kids love games and smartly, SesameStreet.org has “Games” as the intuitive first choice in the top navigation.”

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At eROI, we try hard to be a resource to folks in the email marketing industry, and one of the ways that we’ve done that over the past 5 years is to do a quarterly study (based on a survey or aggregate data from our email marketing platform) and present those results to everyone in the industry.  It always amazes us that there is a HUGE difference between what email marketers know to do as best practices for their campaigns versus what is actually done in the real world (where time, money, process, and other factors get in the way of best practices).

In this Q3′08 eROI study called “The Elements of Email“, there is a shocking difference of best practices vs. real world practices.  For example, only a quarter of marketers test their subject lines.  Fifty-five percent of online marketers don’t know how they authenticate emails (to ensure that more of their emails reach their email subscriber’s inbox.  Lastly, only 10 percent of us create mobile versions of our email campaigns.

People are talking about the study, so make sure you check out what they are saying.  And, if you’d like to draw your own conclusions, click here to see the full study >>

Articles on this study:
http://directmag.com/magill/0819-email-markers-slopping/ 
http://www.marketingvox.com/email-marketers-missing-opportunities-040449/
http://www.marketingcharts.com/direct/email-marketers-missing-opportunities-5665/

Please comment below to let me know your take.  Also don’t forget to subscribe to this blog.  Now that I’m refreshed from vacation, I promise to post blog entries more frequently.

Jerry Ketel, one of the principals at Leopold & Ketel, was the commencement speaker at the Art Institute of Portland last week and he blew me away. Unbelievably good – here’s a transcript below:

Jerry Ketel’s Keynote address:

Thank you, it is a pleasure to be addressing you, my fellow creative professionals. And thank you for the introduction, although I think I will read to you what the Willamette Week wrote last week about this address, and I quote:

“This graphic designer managed to graduate art school AND get a job. Now he has to convince everybody else there is a future for art majors.”

Well, I don’t have to convince everybody that the world needs art majors. I mean, have you been to Gresham? Or Beaverton? Or Detroit? The world needs some imagination, don’t you think?

I mean, look at us (directing attention to commencement faculty all dressed in cap and gown). Can’t we get some help from the fashion designers in the house?

We creative types have a whole world to change!

Willamette Week then suggested that someone who would be more qualified to address you would be servers, personal assistants or telemarketers, (you know, for an approximation of what art school will really be like.)

Well, believe it or not, a former waitperson and bartender IS addressing you today.

OK, I know, I’ve probably shattered your image of me as a demi-god, among the pantheon of artistic greats like the guy who invented paint splattered aprons. The truth is, I was simply the guy who outlasted the competition. My very first job as a creative professional, I was fired. In fact I was fired 3 times in my career as an art director.

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A recent study from DMA shows just how critical an element email is when it comes to successful direct marketing campaigns. While the study’s main focus is to show that the lines of direct marketing and brand marketing have blurred through multi-channel campaigns, the study’s statistics point to the predominance of email – and web in these campaigns. It is email’s ability to personalize and track and motivate with clear calls to action that makes it a key ingredient. By Integrating and coordinating across multiple channels, marketers can create cohesive brand messaging that can lead to powerful brand experiences.

How does email fit in? In a fully integrated campaign email is an element that can breathe “interactive life” into 2 dimensional print campaigns. Direct mail and print advertising should no longer be stand alone elements. Email and web can be coordinated with traditional marketing efforts to dynamically drive messaging. Even more, email opens the lines of communication with your audience allowing them to respond, participate and own your brand. This leads to a better understanding of your audience and your brand, which will improve messaging, targeting and personalization. Check out the study to see how email is influencing today’s best direct marketing tactics and principles.