NORM BRODSKY + BO BURLINGHAM – The Knack
Monday, September 29th, 2008The Right Stuff – doing wrong stuff, re-examine, fix it, and get it right.
Numbers run the business, not people.
• Share numbers with your people
• Teach your people how the numbers related to their job
• Teach anybody anything
We DON’T train our employees well enough (which is why we create needless rules)
Practice learning, Practice courtesy
Speaker, Norm Brodsky, greeting people at the door
Hand-written note
Exposing entire life & numbers -> Share with employees – profit sharing culture is huge
