eROI Days Email Agency

User-Generated content will be an ingredient in most business website launches (and nearly all consumer sites). In 2006, YouTube, MySpace, and Facebook got all of the press. Wait, they still do. But, legions of major consumer brands launched their own primary sites or campaign micro-sites with clever concepts that drove consumers to feel a sense of ownership of the future of those brands. Notable examples include HBO’s Justin Timberlake show FutureSexLove, ABC/Disney’s 13 Nights of Halloween, and Doritos user-generated Super-Bowl ads.

In 2008, B2B companies will follow suit, but it won’t be easy. User-Generated content needs to be used in a way that accomplishes specific marketing objectives, and oftentimes B2B companies meet those objectives through Resource Centers (whitepaper, case study, and guide downloads), web forms, giveaways, or surveys. None of these online marketing tactics allow for community building, commenting, rating, “digging”, or creating profiles.

Extending this to what we do as an online marketing company that works with other businesses (not consumers), we just launched our own site, eroi.com, and there simply aren’t any social networking tools built into our primary site. We have done a tremendous amount of Web 2.0 tactics outside of our main site – four distinct blogs with built-in RSS feeds, Pageflakes, delicious, and digg capabilities, our own Facebook Group page, MySpace page, YouTube Channel, and Flickr feeds, but we haven’t pulled them all together and integrated social networking tools into our primary site. As a self-fulfilling prophecy, we could look at implementing some of these tools into our site or, even better, our products. Online support can leverage the wisdom of other customers and allow searchable discussion threads for product support issues between multiple customers. B2B technology companies can learn from Salesforce, Google and Facebook and open the API to their products to allow for anyone to build modules that easily integrate into their online products.

Well this site moved in at the speed of light and brought us into a new tech platform from KickApps in NYC. These guys let us use the back end of their system to build out a custom User Generated Content/Social Video site for Widmer Brewing. The video and design from Sasquatch Advertising who is their agency of record. (We just got to chop it up, style the design elements and mess with endless code that we had never seen) It was a fun project to work on and a good learning curve for a new project which rolled in last Thursday from HBO/Cinemax for a new series show that starts June 1st. (Yeah that gives about 3 weeks to knock it out of the park) Can’t tell you much more than that now, but it is going to be saucy and use social video and user generated content. (And has to do with Las Vegas, beautiful people and steamy plotlines.)

I would love for you to take a look at the LemonYourWidmer site as the videos we loaded it with to start it off sure are a lot of fun. AND believe it or not 100% legitimate. After you see the golf chip shot (which took only 10 takes) you will know what I am talking about. If you have an idea of how to Lemon your Widmer, shoot it and load it up.

And of course it uses emailROI to power the front page Send to a Friend functions with a custom HMTL email template.

If you think of eROI as just an email ESP, you are missing the other 40% of our business: campaign sites, blogs, DM PIN campaigns, corporate sites, Web 2.0 application builds and advergames.

Web 2.0 companies are springing up all over the place. I know most of you are thinking that this is just like the Dot Com rush of 1999, but it’s different because many of these business models are sound and social networking / user-generated content works (given the right implementation of it).

One company (Matchpoint) in our backyard came to us 6 months ago with an amazing concept – connect professional parents, highly-skilled and intelligent parents who are getting back into the workforce, with each other and ultimately to flexible, contract jobs. It has some elements to LinkedIn, but it is far more visually appealing, niche, and a hybrid full-service revenue model of having real regional managers place professionals in these jobs. Create your own profile on Matchpointcorp.com!

In Seattle, venture capital reporter John Cook, documents the top 100 Web 2.0 companies in the city alone. Here are the top 5:

Atomic Moguls: Next generation fantasy games. (New entry)

Avvo: Consumer-oriented online legal service. (Stealth)

Bag Borrow or Steal: Luxury goods borrowing service.

Beet Inc.: Online music. (New entry)

BeRecruited: Online sports recruiting site. (New entry)

Read his full blog posting with all 100 Web 2.0 listings >>

Shelly Palmer kicked off the Day 1 afternoon session with a talk on “Big Media – Disintermediated.” I gotta admit that the guy is sharp and came up with some new concepts that I hadn’t thought about.

Here are some notes from his talk:
In 701 days, it marks the END of analog TV. The U.S. is going 100% digital.

Myth: With the consumers shift to online, media barons will become a thing of the past.
Reality: Everything about media has been democratized and the playing field has been leveled between media barons and user-generated content (quality, location, production value) EXCEPT Promotion. Big media companies still own the lions share of promotion and they always will so you need to respect it and leverage it (25% of all TV ads promote their networks own TV programs).

Consumers have always had control of their media consumption, but now consumers feel truly empowered and listened to. Media companies want to build that trust relationship w/ readers/viewers/consumers like a trusted friend or family member, so they are adapting their marketing and advertising to be more one-to-one. The new model for media is relationships + engagement with consumers.

CONTEXT (not Content) is King
Shelly gave a great example of the same content having a whole lot more value given the context it resided in, similar to good content being far more valuable on a nytimes.com versus noname.com site. Example:
1. Pawn shop sells a gold nugget for $25
2. Pawn shop w/ legitimate papers proving that this gold nugget is the last of the Machu Pichu treasures of its kind – $25,000
3. Same gold nugget w/ Incan treasure story being sold by Southeby’s starts at $25,000,000.

8. User-generated content will be a component on most new websites. Many companies are just starting to realize the great potential of websites with user-generated content that enable customers co-create with their brands. Ultimately, allowing users to post their stories through text, images, and video, helps to build community and long-term brand loyalty. In short, it works, and companies large (Diesel-U-Music) and small (Dunderdon Workspace) will employ this strategy much more frequently next year.

It’s Thanksgiving Day and it’s that time of year again when eROI makes its outlandish predictions for the year to come. In prior years we have given you a mix of business and personal lifestyle predictions, but this year we’re sticking to just the online marketing world. We busted out our omniscient crystal ball and this is what it told us:

Top 10 Online Marketing Predictions for 2007
10. Social networking will get more and more niche. Social Networking has blanketed the news for the past 18 months because it works. YouTube and MySpace have built loyal communities through entertaining user-generated content and great tools for communicating with other like-minded people. However, Social Networking is going NICHE. People use specific tools to connect, recommend, rate, and communicate within their niche groups. For this reason, there are many types of Social Media now and there will be five times this many by the end of next year:

B2C: MySpace, Facebook, Gaia, Friendster, Second Life
B2B: LinkedIn, Jigsaw
Search: Digg, Delicious, Wink, Technorati
Shopping: Wists, ThisNext, Woot
Expert Communities: Blogs, Wikis
Mapping: Geosearch
Video: YouTube, TurnHere, Splashcast
Images: flickr

Social Networking has blanketed the news for the past 18 months because it works. YouTube and MySpace have built loyal communities through entertaining user-generated content and great tools to communicate with other like-minded people. However, Social Networking is going NICHE. People enjoy specific tools to connect, recommend, rate, and communicate within their niche groups.

For this reason, there are many types of Social Media:

B2C: MySpace, Facebook, Gaia, Freindster, Second Life
B2B: LinkedIn, Jigsaw
Search: Digg, Delicious, Wink, Technorati
Shopping: Wists, ThisNext, Woot
Expert Communities: Blogs, Wikis
Mapping: Geosearch
Video: YouTube, TurnHere
Images: flickr

Think back to 1999 when we were all going to change the world with the internet. Sites and ideas sprang up overnight and leapt into the media frenzy on a daily basis. The media controlled the game and companies had to pay dearly to leverage the saturated pages of every offline vehicle to get their messaging in front of businesses and consumers. Now, flash forward to 2006, the tables have been turned to a method of consumers running the show. Everyone from your co-workers, children and parents have begun to embrace the world of consumer generated content, blogging, social media sites and word of mouth marketing.

Today we have many online vehicles to move our messaging across the globe in a relatively inexpensive way, but it also leads us into new, unfamiliar waters of relinquishing some control. This may be the hardest part of the entire movement; where people outside of your ad agency or internal marketing group can make or break your message.
How have we approached it?

We have been fortunate to help many companies move from the sidelines to the frontlines of this next wave in marketing. We are not going to tell you that it hasn’t been without fear or trepidation on the parts of many VPs and Legal Counsels, but in the end it’s been an eye opener to the power you can unleash for your brand and campaign. So, before we dive into a quick overview of how your business might be able to use this medium, fasten your seat belt and throw some of your old notions to the wind, but not to chance.

Kettle Foods Dips Toe into Social Media
In the second year of the Crave campaign that was executed by Maxwell PR and eROI for Kettle Foods, all parties involved wanted to leverage the momentum of brand evangelism and consumer generated media. But what would be a simple way to move into this realm without releasing all control. The answer came in the form of the StraightUpFlavor.com site for voting on the next flavor of Kettle Foods chips. This provided a way for consumers to supply feedback to the company. After planning on the method of collection, the new site opened up to accept this media in an uncontrolled format. After the first week of results, Kettle Foods loved all of the consumer comments. Thus, the company has created a way to get direct consumer feedback for new concepts/flavors.

Jack Klugman Podcasts
Jack Klugman, the actor from the Odd Couple and Quincy MD, was releasing a new book on his life and friendship with Tony Randall. The national media tour was planned; book signing dates set and PR ready to roll. However, what about the audience that wouldn’t be hit through these channels? The idea for a TonyandMe Blog was born. This blog would allow Jack to create a new media strategy in a real grass roots way. Sitting down with his son over a long weekend, Jack started recording stories about the friends he had in his life and anecdotes about each. Besides sharing the stories with his own son, he was also able to share his stories online with many. The plan used RSS (Real Simple Syndication), Podcasts and grass roots efforts to let others pass and interact with his message. With a few calls to Itunes, Jack was placed in the home page rotation of featured content driving his podcast to unimagined highs and downloads. With this new organic visibility, small video clips were created from live events, old footage and interviews to keep the content library available and active and to keep the online audience engaged through the first few months of the book release and holiday season.

Mass Media and Our Love of Celebrities
DeliveryAgent approached eROI to help test the waters for a new site as well as support for the current paid effort for the ShoptheScene.com (NBC, ABC, Miramax, Project Runway, Queer Eye and more). A new blog and social media plan is what resulted. The idea was to use a blog to test efforts and define what types of media (text, audio and video) would be rapid drivers of organic search engine and social media traffic. A three tiered strategy was created as to not over extend the internal requirements of the DeliveryAgent team from current roles, and build a plan that could be ramped up or even killed off if deemed a liability. The use of a blog or disposable URL gives the ability to scale or kill a concept that is not ultimately tied to other sites or the brand.

How will you approach it?

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The recent newsletter from TrendWatching.com absolutely captivated me today. The following blurb is a quick overview of the in-depth online trends that over 7,000 spotters have documented from people’s online behavior:

“For the first time in the history of our still evolving consumer societies, tens of millions of consumers are pro-actively telling and showing each other, and you, what they’re feeling and doing in the broadest sense of the word, all in a centralized online arena, in real time (it has never been easier to upload your LIFE CACHE), whether it’s on (mo)blogs or on picture and video sites. They want to connect, to share, to create, to show off. Add to that a slew of new search engines helping you navigate through Web 2.0 (there, we said it), and the ability to link postings to personal profiles (TWINSUMERS) to put things in perspective, and what you end up with is a completely new way of observing, of keeping a finger on the global pulse, of inspiring yourself. Regardless of whether you’re a CEO, a researcher, a planner, an entrepreneur, a designer, an MBA or MFA student, or a fellow member of GENERATION C.”